A Note From Angela
Hi, I’m Angela, the founder of Walnhaus.
Walnhaus is an online-only wood furniture workshop focused on artistic wooden seating and statement wood furniture.
We started with a simple belief: furniture can be useful and still feel expressive. A chair can be more than a place to sit. It can become the piece that gives a room personality.
That is why Walnhaus focuses on:
- Wooden lounge chairs
- Accent chairs
- Armchairs
- Fruit-shaped chairs
- Vegetable-inspired chairs
- Cactus-style chairs
- Other decorative wood furniture pieces
These pieces are designed for:
- Homes
- Studios
- Lounges
- Creative rooms
- Unique interiors
Our Workshop Model
Walnhaus is operated as a workshop-run online store.
We do not run a:
- Public showroom
- Retail storefront
- Walk-in shop
Customers can use our website to:
- Browse our current collection
- Place orders
- Read product information
- Review store policies
- Contact support
This helps us keep the buying process clear and organized.
Before checkout, customers can review:
- Product details
- Shipping information
- Return rules
- Cancellation timing
- Payment guidance
- Customer-support information
all in one place.
In-Stock Products
Walnhaus sells products that are available for online purchase through our website.
Items shown as available on walnhaus.com are kept in stock for warehouse fulfillment.
We do not use the website to take:
- Made-to-order requests
- Custom production requests
- Pre-orders
unless a product page clearly says otherwise.
If an item is not available, it should be marked:
- Unavailable, or
- Out of stock
instead of being sold as a future production item.
Our Warehouse and Fulfillment Address
Our warehouse and fulfillment address is:
1940 E Brooks Rd
Memphis, TN 38116
United States
This location is used for:
- Product handling
- Packing
- Shipping coordination
- Return processing
It is not a public showroom.
Customers cannot visit this address to:
- View products
- Buy products
- Pick up orders
- Return items without written instructions from our support team
How Customers Shop With Us
Customers shop with Walnhaus through our website only.
Before placing an order, customers can review:
- Product photos
- Product descriptions
- Prices
- Available size details
- Material notes
- Care guidance
- Shipping information
- Return conditions
Because many Walnhaus products are large wooden furniture pieces, we encourage customers to check dimensions and delivery details carefully before checkout.
A wooden statement chair may need more planning than a small home décor item, especially for:
- Room placement
- Doorway access
- Delivery handling
- Possible return shipping
How We Handle Orders
After an order is placed, we review:
- Order details
- Payment status
- Shipping address
- Delivery information
For high-value furniture orders or oversized items, we may verify details before shipment.
This helps reduce:
- Address mistakes
- Payment issues
- Failed delivery
- Carrier problems
When an order is ready to ship, it is packed from our warehouse and handed to the appropriate:
- Carrier
- Large-item delivery partner
based on item size and destination.
Shipping and Delivery
Some Walnhaus chairs may ship by:
- Oversized parcel service
- Large-item delivery partner
Tracking information is sent by email when available.
If an order ships in more than one box, tracking may update separately.
Customers can check our Shipping Policy for:
- Delivery coverage
- Processing time
- Transit estimates
- Shipping fees
- Free-shipping thresholds
- Tracking
- Oversized delivery
- Delayed shipments
- Lost shipments
- Returned-to-sender cases
- Delivered-but-not-received situations
Returns, Cancellations, and Refunds
We want customers to understand the rules before placing an order.
Our Return & Refund Policy explains:
- 30-day return request window
- Return condition requirements
- Who pays return shipping
- Damage or defect reporting
- Replacement options
- Large-item returns
- Inspection
- Refund timing
Our Cancellation Policy explains:
- 24-hour cancellation request window
- When cancellation is still possible
- When an order can no longer be stopped
- How refunds work for approved cancellations
Our Payment Policy explains:
- Accepted payment methods
- USD pricing
- High-value order verification
- Pending authorizations
- Refunds
- Taxes
- Duties
- Payment troubleshooting
What to Expect From Wooden Furniture
Wood and wood-based materials can have natural variation.
Natural characteristics may include:
- Grain variation
- Tone differences
- Texture differences
- Small knots
- Surface character
- Color differences
These details are part of the natural look of wooden furniture when they match the product listing and photos.
If an item arrives:
- Damaged
- Incomplete
- Incorrect
- With a verified defect
customers can contact us with:
- Order ID
- Clear photos
- Video where appropriate
We will review the issue and provide next steps according to our Return & Refund Policy.
Customer Support
Customers can contact us before checkout or after delivery.
Before Checkout
We can help with:
- Product details
- Measurements
- Shipping coverage
- Payment questions
- Policy information
After Delivery
We can help with:
- Tracking questions
- Damaged items
- Missing parts
- Wrong items
- Returns
- Cancellations
- Refunds
- Delivery issues
For faster support, please include your Order ID if you have already placed an order.
Business Information
Walnhaus is a brand of WALNHAUS LLC, registered in the United States.
Warehouse and Fulfillment Address:
1940 E Brooks Rd
Memphis, TN 38116
United States
This address is used for fulfillment and return handling only.
It is not a public showroom and does not accept walk-in customers.
Phone: +1 (865) 208-7241
Email: support@walnhaus.com
Support Hours: Monday to Friday, 8:00 AM to 5:00 PM Central Time
Typical Response Time: 1 to 2 business days