Last updated: July 28, 2026
Applies to: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Currency: USD
At Odiesport, timing is crucial for solid-wood furniture built and shipped by parcel or Freight/LTL.
This policy explains who can cancel, when it’s possible, how to submit a request, and how refunds work.
It aligns with Odiesport’s:
- Shipping Policy
- Returns & Refunds
- Warranty pages
All amounts are shown and refunded in USD.
1. Cancellation Window
You can request cancellation within 24 hours of checkout and before an item enters production or is handed to a carrier.
For made-to-order or customized furniture, production can begin quickly, including:
- Board selection
- Milling
- Drilling
- Pre-fit
- Finishing
Once these steps start, cancellation is not available because materials and labor are committed.
Orders cannot be canceled once they have:
- Entered production
- Been picked up by parcel carrier
- Been picked up by Freight/LTL carrier
- Cleared export customs for international shipments
If the 24-hour period has passed or production is underway, you may still use the Returns & Refunds policy after delivery if the item qualifies.
Order Changes
Order changes involving:
- Address
- Product
- Size
- Finish
are treated like a cancel & re-order.
Most changes are possible only within the same 24-hour window and before production.
Later changes may be unavailable or may require additional costs already incurred, such as:
- Re-boxing
- Re-routing freight
- Re-finishing
2. How to Cancel
Email: contact@odiesport.com within 24 hours of checkout.
Please include:
- Order ID
- Email used at checkout
- Phone number used at checkout
- Optional brief reason for cancellation
Suggested Subject Line:
Cancel Order #[your order number]
This helps prioritize your request.
Confirmation
Odiesport will reply by email confirming whether the order is still eligible for cancellation.
For account protection, Odiesport may ask for:
- Identity verification
- Address verification
Prefer not to email?
You may also submit a request via the contact form at the bottom of this page. However, email is the fastest method to secure the 24-hour window.
3. Refunds for Approved Cancellations
Amount
If cancellation is approved, Odiesport issues a full refund in USD to the original payment method.
Currency
Refunds are processed in USD.
If your bank or PayPal uses another currency, your payment provider applies:
- Its own exchange rate
- Any applicable currency conversion fees
- Any issuer fees
Any difference reflects exchange rates or issuer fees, not charges from Odiesport.
Timing
Odiesport initiates refunds within:
- 7 business days after confirming cancellation
Banks and payment providers typically post funds within:
- 3–7 business days
PayPal eCheck or bank transfer payments may require:
- 5–10 business days to clear
An email confirmation is sent when the refund is initiated.
Authorization Holds
Any temporary authorization hold will be removed or converted to a refund by your bank after processing.
Coupons / Store Credit
Coupon or store-credit portions are re-applied where possible.
Expired coupons cannot be reissued unless required by law.
4. After the 24-Hour Period
After 24 hours, or once production, carrier pickup, or export customs has occurred, cancellation is not available.
You may still use the Returns & Refunds policy after delivery if eligible.
Made-to-order or customized items are usually non-returnable except for:
- Verified defects
- Shipping damage
If a post-window exception is approved, such as an in-stock item that is still in the warehouse, Odiesport may deduct actual costs already incurred, including:
- Pick and pack costs
- Palletizing
- Shipping labels
- Storage
- Re-stock handling
If Odiesport must cancel an order because of:
- Quality-control issues
- Missing components
- A fraud-prevention flag that cannot be cleared
a full refund in USD will be issued.
Replacement or re-make options will be offered where possible.
5. Freight/LTL & Delivery Scheduling Notes
Many large furniture pieces travel by Freight/LTL.
The carrier may:
- Schedule a delivery window
- Require a signature
If a cancellation request arrives after freight pickup is booked or completed, cancellation is not available under this policy.
Carrier fees may apply for:
- Missed appointments
- Last-minute address changes
- Stairs or elevator access
- Room-of-choice service
- White-glove service
These fees may not be waived once the service has been scheduled.
On Delivery
Inspect boxes before signing.
If damage is visible:
- Note it on the delivery paperwork
- Take photos
- Contact Odiesport within 48 hours
- Keep all packaging until next steps are confirmed
This allows a claim, replacement parts, or replacement shipment to be arranged where appropriate.
6. Your Rights & Local Law
Nothing in this policy limits mandatory consumer rights.
Where local law grants additional rights, such as EU or UK withdrawal rights for eligible non-custom goods, those rights apply as required.
If any section conflicts with a mandatory rule in your country, that rule controls and Odiesport will comply.
7. Need Help Deciding?
Not sure about timing?
Contact Odiesport immediately—the earlier the message, the more options remain.
If your order involves:
- Freight/LTL
- White-glove services
mention that when contacting support so scheduling can be checked quickly.
Support typically replies within 24 business hours in all covered countries.
8. Contact
Phone: +1 (214) 460-9852
Email: contact@odiesport.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST